1. Introduction

Mema Traders Company Ltd (“we,” “our,” or “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mematraders.com  (the “Site”) or engage with our services in infrastructure development, energy systems, and engineering support.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, company name, job title, and other contact details you provide when submitting inquiries through our contact forms, subscribing to newsletters, or requesting proposals.
• Project Information: Details about your organization, project requirements, budgets, timelines, and specifications shared during the consultation and proposal process.
• Technical Data: IP address, browser type, operating system, referring URLs, device information, pages visited, and other analytical data collected via cookies and similar technologies.
• Communications: Records of your correspondence with us, including emails, chat messages, and call logs.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our Site and services
• To respond to your inquiries, process proposal requests, and manage client relationships
• To send administrative information, updates, security alerts, and support messages
• To improve our Site, services, and marketing efforts
• To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information depends on the context:

• Performance of a Contract: When we need to process your data to fulfill our contractual obligations
• Legitimate Interests: For our legitimate business interests, provided they don’t override your rights
• Consent: Where you have given us explicit consent
• Legal Compliance: Where we need to comply with legal obligations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in website operation, email delivery, hosting, and analytics
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: For any other purpose disclosed with your consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Depending on your location, you may have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restrict Processing: Request restriction of processing your personal data
• Data Portability: Request transfer of your data to another organization
• Object to Processing: Object to our processing of your personal data

To exercise these rights, contact us at privacy@mematraders.co.ke

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Kenya. We ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Third-Party Websites

Our Site may contain links to third-party websites. We have no control over and assume no responsibility for the content or practices of any third-party sites.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

14. Contact Us

For questions about this Privacy Policy or our privacy practices:
Email: info@mematraders.com
Address: P.O. BOX 104545-00100
Nairobi, Kenya.